Delivery & Returns

This page sets out the delivery and returns information for orders placed with Salt Wind Catering, 37 Fore Street, Redruth, Cornwall TR15 2AE. It forms part of the pre-contractual information we are required to provide under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Delivery Areas

Delivered by us: shop orders are delivered by our own van throughout mainland Cornwall and to Plymouth and Tavistock. Isles of Scilly, Devon beyond Plymouth and Tavistock, and further afield: not available for shop delivery by van.

Nothing is posted or sent by courier. Every hamper, box and fish order is delivered by us, in our own van.

For on-site catering services (BBQ, hog roast, giant pan), we travel throughout Cornwall and Plymouth to your event venue. Travel beyond these areas may be possible, please contact us to discuss.

2. Delivery Charges

Your exact delivery charge is worked out from your postcode at checkout; free-delivery thresholds apply to the goods subtotal. Delivered buffets are free as far as Newquay and St Austell; past that there is a set delivery charge from £20 to £50 depending on distance, and delivery is free across Cornwall and the Plymouth area on orders over £500. For a catered event outside these areas, ask us for a quote.

3. Delivery Timescales

We are a made-to-order food business. All catering is prepared fresh for your event. Timescales depend on the type of service:

• Delivered buffets and platters: We deliver on the date and at the time specified in your order or booking confirmation. Please place orders at least 48 hours before your required delivery date. Next-day delivery is available for many products, see individual product pages for details.
• On-site catering (BBQ, hog roast, giant pan): We arrive at your venue at the agreed set-up time stated in your booking confirmation, typically 1–2 hours before service begins.
• Holiday home deliveries and hampers: Delivered on your chosen date at the selected time slot. Please order at least 24 hours in advance.

If we are unable to fulfil your order on the requested date (for example due to availability), we will contact you as soon as possible to agree an alternative date or a full refund.

4. Your Right to Cancel

4.1 Perishable food items (most orders)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 28(1)(c), the 14-day statutory right to cancel does not apply to contracts for the supply of goods that are liable to deteriorate or expire rapidly. Under Regulation 28(1)(h), it does not apply to catering booked for a specific date either.

All fresh food items we supply, including delivered buffets, platters, BBQ and hog roast catering, holiday home meals, and fresh or chilled hampers and boxes, are perishable goods. The 14-day right to cancel does not apply to these products.

Instead, for catering bookings our cancellation terms (set out in Section 7 of our Terms & Conditions) apply:

• 28 days or more before the event: Full refund of any payment made beyond the 30% non-refundable deposit.
• 14–28 days before the event: 50% of the total order value is charged; the remainder is refunded.
• Less than 14 days before the event: 100% of the total order value is charged.

4.2 Non-perishable items

For non-perishable items (for example our sweet, preserves and coffee boxes, and other sealed, shelf-stable products), you have the right to cancel within 14 days of receiving the goods, without giving a reason. This does not apply to anything made to your specification or personalised, such as a box with a name or message on it (Regulation 28(1)(b)), or to sealed food once it has been opened, since it cannot be returned for hygiene reasons (Regulation 28(3)(a)). To exercise this right, you must inform us of your decision to cancel by a clear statement (for example by post, phone, or email, see Section 8 below). You may use the model cancellation form below, but this is not obligatory.

If you cancel, we will reimburse all payments received from you, including delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days after the day on which we receive the goods back from you.

You pay the cost of returning the goods to us. Please return them to the address in Section 8, unopened and well packed.

5. Model Cancellation Form

(Complete and return this form only if you wish to cancel a contract for non-perishable goods.)

6. Allergen Information (Food Information Regulations 2014)

Salt Wind Catering is an event catering business. We comply with the Food Information Regulations 2014. Full allergen information for any dish or product is available on request, please ask us at the time of ordering and we will provide details before your event or delivery.

7. Complaints

If you have a complaint about any aspect of our service or a product you have received, please contact us as soon as possible using the details below. We aim to acknowledge all complaints within 2 working days and to resolve them within 14 days. If we are unable to resolve your complaint, you may refer it to an alternative dispute resolution (ADR) scheme or to the courts.

8. Contact Us