How it works
From your enquiry to the day of the event
Catering bookings have a few moving parts — here’s exactly what happens at each stage, so you know what to expect and when. Total time from enquiry to confirmed booking is usually under a week for smaller events, longer for weddings and large festivals.
-
You send us your event details
Date, guest count, catering style, venue postcode and a couple of optional notes (event type, duration, access). Takes under 60 seconds via the quote form, or call 01209 206255 if you’d rather talk it through.
-
We come back with a quote in 48 hours
Full menu options, per-head pricing, what’s included (cooks, kit, gas, setup, clear-down), travel supplement if any, and the deposit / balance breakdown. Clear number, no follow-up calls needed.
-
You confirm with a 30% deposit
Pay by card via a Square invoice link, or BACS. Your date is held the moment the deposit clears. You’ll get a written confirmation with the agreed menu, headcount, address and timings.
-
Menu selection + final headcount
We’ll firm up dietaries, allergies (including the honest disclosure on nut and gluten cross-contact) and final headcount in the lead-up. Changes within 7 days of the event are fine in either direction within reason.
-
Balance due 7 days before the event
A second Square invoice goes out for the remaining 70% (or the adjusted total if headcount has moved). Corporate accounts on 30-day invoicing get a single invoice post-event.
-
On the day — we turn up early, cook, serve, clear away
Cook team arrives in time to set up at the agreed start. We bring everything: gas, charcoal, kit, tables for serving, waste sacks. You don’t need to provide kitchen, power or water. After service we pack down and leave the area cleaner than we found it.
-
Aftercare + VAT invoice
Final VAT invoice within 24 hours of the event. If anything didn’t land right we want to know — we read every reply and run a 5.0 average across 50 verified reviews because we actually care.
Two things worth knowing up front
- · Allergens. Our kitchen handles nuts and gluten daily. For severe nut allergies or coeliac disease we cannot guarantee a trace-free environment — please tell us at enquiry stage so we can advise honestly.
- · Coverage. We cover all of Cornwall and Devon from Redruth. A small travel supplement applies beyond 30 miles — always quoted up front, never surprises.
READY TO BOOK?
Tell us your date, guest count and where.
Quote back in 48 hours — clear price, no follow-up calls.
