How it works
From your enquiry to the day of the event
Catering bookings have a few moving parts, here’s exactly what happens at each stage, so you know what to expect and when. Total time from enquiry to confirmed booking is usually under a week for smaller events, longer for weddings and large festivals.
You send us your event details
Date, guest count, catering style, venue postcode and a couple of optional notes (event type, duration, access). Takes under 60 seconds via the quote form, or call 01209 206255 if you’d rather talk it through.
We come back with a quote the same day
Full menu options, per-head pricing, what’s included (cooks, kit, gas, setup, pack-down), travel supplement if any, and the deposit / balance breakdown. Clear number, no follow-up calls needed.
You confirm with a 30% deposit
Pay by card through the invoice link, or BACS. Your date is held the moment the deposit clears. You’ll get a written confirmation with the agreed menu, headcount, address and timings.
Menu selection + final headcount
We’ll firm up dietaries, allergies (including the honest disclosure on nut and gluten cross-contact) and final headcount in the lead-up. Changes within 7 days of the event are fine in either direction within reason.
Balance due 7 days before the event
A second invoice goes out for the remaining 70% (or the adjusted total if headcount has moved). Corporate bookings get one invoice, no deposit, due on receipt.
On the day: we turn up early, cook, serve, clear away
Cook team arrives in time to set up at the agreed start. We bring everything: gas, charcoal, kit, tables for serving, waste sacks. You don’t need to provide kitchen, power or water. After service we pack down and leave the area cleaner than we found it.
Aftercare + VAT invoice
Final VAT invoice within 24 hours of the event. If anything didn’t land right we want to know. We read every reply and run a 5.0 average across 67 verified reviews because we actually care.
Two things worth knowing up front
- · Allergens. Our kitchen handles nuts, gluten and sesame daily. For severe nut, peanut, coeliac or sesame allergies we cannot guarantee a completely trace-free environment, so please tell us at enquiry stage. We will advise honestly, and we ask that the guest keeps any prescribed medication on hand.
- · Coverage. We cover Cornwall and Plymouth from Redruth. Cornwall is always free; Devon travel is free over £500 to Plymouth and Tavistock, always quoted up front, never surprises.
- · What we don’t include. We’re a cook team: we prepare and serve the food. A licensed bar & alcohol service, tableware hire, front-of-house waiting staff, and halal-certified catering are outside our scope. These are arranged separately by the client. Hot and soft drinks can be included as part of your catering.
Ready to book?
Tell us your date, guest count and where.
Quote back the same day: clear price, no follow-up calls.
